📊 Instructions for Using the Scorecard in Oversai
The Scorecard is an evaluation tool that allows you to assess agent performance based on a defined score goal.
If the evaluated person meets or exceeds this goal → they are marked as “Passed” ✅
If they don’t reach it → they are marked as “Failed” ❌
🧩 Scorecard Structure
1. Sections and Questions
The Scorecard is organized into sections.
Each section is broken down into evaluation questions.
2. Section Weights
Each section has a percentage weight.
The total of all section weights must add up to 100%.
The weight of each section is defined manually.
3. Questions and Scoring
Each question has a maximum possible score (the value of the highest-scoring option).
The maximum score of a section is the sum of the maximum scores of its questions.
4. Question Option Types
default → Adds only the indicated points.
fail_section → If selected, the entire section is scored with 0 points, regardless of the other answers.
fail_all → If selected, the overall Scorecard score is automatically set to 0.
N/A (Not Applicable) → Excludes the question from the calculation (removes its points from the total available, adjusting the final score proportionally).
🧮 Final Score Calculation
The final score is obtained by summing the results of each section, weighted by its percentage.
Step-by-step example:
A section has a maximum of 10 points.
The agent earns 5 points.
Section calculation:
(5/10) *100 = 50%
If that section is weighted at 40%, then:
50% * 40 = 20%
Repeat the calculation for each section.
The final Scorecard score is the sum of all section results.
🏆 Example Outcome
Agent’s final score: 90%
Defined score goal: 80%
Since the agent exceeds the goal → Result: “Passed” ✅
✨ Benefits of Using Scorecards in Oversai
Objective and consistent evaluations.
Flexibility to adapt the structure and weights according to your policies.
Ability to include critical criteria (fail_section, fail_all).
Clear visibility of agent performance with simple, transparent metrics.
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