Stand-Alone Evaluations in Oversai QA

📝 In Oversai, you can perform two types of quality evaluations:

1. Evaluations assigned via Inbox Routers

2. Stand-alone evaluations

Stand-alone evaluations are perfect for those moments when you come across a ticket or call that wasn't assigned to you, but you feel is worth reviewing. This feature gives you the freedom to evaluate any interaction at any time — even if it wasn’t routed to you.

✨ How to Submit a Stand-Alone Evaluation

Follow these simple steps:

1. Open your QA view in the Oversai Chrome Extension.
   At the top right, you’ll see a blue “+” icon — click it to start a new stand-alone evaluation.

2. Fill in the required details:

• Select the agent you want to evaluate

• Choose the relevant team

• Pick the scorecard you’d like to use
  Oversai will automatically pull the URL of the ticket you're viewing.

3. Once you've selected your scorecard, it will appear below — and you're ready to begin your evaluation.
   After completing it, simply click Submit.

That’s it! 🎉 You’ve just completed a stand-alone evaluation in Oversai — quick, flexible, and efficient.

Let us know if you need any help getting started!