Understanding Sampling in the Inbox Router
When setting up an Inbox Router in Oversai, you’ll need to define a sampling number. This number determines how many random tickets will be pulled per agent and distributed to your auditors for evaluation.
This article explains how the sampling logic works in a simple way.
🧠 What is Sampling?
The sampling number refers to how many tickets are randomly selected from each agent. These tickets are then evenly assigned across all auditors configured in the inbox router.
📊 Examples
Example 1
Sampling: 1
Agents: AA
Auditors: OO
✅ The router assigns 1 ticket from agent AA to auditor OO.
Example 2
Sampling: 1
Agents: AA, BB
Auditors: OO
✅ The router assigns 2 tickets to auditor OO:
1 from AA
1 from BB
Example 3
Sampling: 2
Agents: AA, BB
Auditors: OO, UU
✅ Each auditor receives 2 tickets:
Auditor OO: 1 from AA + 1 from BB
Auditor UU: 1 from AA + 1 from BB
🔁 How Are Tickets Distributed?
Once the tickets are pulled using the sampling number, they are rotated evenly among the auditors.
For example, if there are 10 tickets and 4 auditors, distribution looks like this:
Auditor 1: Ticket 1
Auditor 2: Ticket 2
Auditor 3: Ticket 3
Auditor 4: Ticket 4
Auditor 1: Ticket 5
Auditor 2: Ticket 6
…and so on.
✅ Quick Rule of Thumb
If you want each auditor to review 1 ticket per agent, follow this logic:
1 auditor → Set sampling = 1
2 auditors → Set sampling = 2
3 auditors → Set sampling = 3
…and so on.
Example With 4 Agents and 2 Auditors
Agents: A, B, C, D
Auditors: OO, UU
Sampling: 2
✅ Each auditor will get 1 ticket from each agent:
Auditor OO: 1 from A, B, C, and D
Auditor UU: 1 from A, B, C, and D
📝 In Conclusion
The sampling value defines how many tickets are pulled per agent, and then Oversai will evenly distribute those tickets across your auditors.
If you’re unsure what sampling number to use, think about how many tickets you want each agent to be evaluated on — then apply the logic above.
Let us know if you have any questions — we’re happy to help!
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