Oversai Platform Overview
Oversai is an all-in-one AI-driven operations platform designed to help fast-growing teams scale with confidence. Our suite of intelligent applications allows you to simplify your tech stack, reduce costs, and boost productivity across Quality Assurance, Workforce Management, Voice of Customer, and more — all from a single, integrated platform.
🚀 What Can You Do with Oversai?
Oversai empowers operations, customer experience, and quality teams to run faster, smarter, and more efficiently with the following purpose-built solutions:
✅ Quality Assurance (QA)
Automatically audit 100% of your conversations across voice, chat, and email. Oversai helps your QA team eliminate manual work, identify coaching opportunities, and ensure consistent service quality. Custom scorecards, AI summaries, and agent feedback — all in one place.
🔍 Voice of Customer (VoC)
Capture the true voice of your customers through AI-powered sentiment analysis, topic detection, and behavior insights. Go beyond NPS and CSAT to uncover what really drives satisfaction — or churn — across your customer base.
📊 Workforce Management (WFM)
Optimize scheduling, staffing, and agent performance with real-time WFM insights. Oversai gives team leaders full visibility into productivity, adherence, and occupancy — enabling faster decisions and smarter planning.
🤖 Omnichannel AI Agents
Deploy AI agents across your customer touchpoints — chat, email, voice — to automate repetitive queries and support human agents. Oversai’s AI Agents are trained on your data, tone, and policies to deliver accurate, brand-aligned answers, 24/7.
🛠️ Operations Intelligence (Custom Workflows & Apps)
Build powerful, no-code applications and workflows using your internal data. Whether you need a case escalation tracker, resource, planning, coaching dashboards, or custom alerts — Oversai lets you build operational tools without relying on engineering teams.
🎯 Why Teams Choose Oversai
Centralize QA, VoC, WFM, and AI agents in one intuitive platform
Reduce costs by consolidating tools
Increase operational visibility and decision speed
Drive measurable improvements in CX, supply chain, and agent performance
Integrate seamlessly with your existing systems (Zendesk, Salesforce, Talkdesk, etc.)
💬 Ready to Learn More?
Visit Oversai Products or contact our team to schedule a personalized demo. Let’s build the future of operations, together.
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