Overview of Oversai's Core Concepts
This document provides an overview of the core concepts of Oversai, focusing on Filters, Inboxes, and Routers. These components are integral to the platform's ability to deliver flexible and efficient AI and quality assurance (QA) solutions.
Core Concepts
Filters
Filters are the foundational elements used to define specific criteria for selecting interactions or data points within Oversai. They allow users to narrow down data sets based on various conditions, enabling targeted analysis and action.
Purpose: Filters help in identifying relevant interactions by applying specific conditions, such as status, AI metrics, or custom fields.
Creation: Users can create filters by selecting an integration source (e.g., CRM systems like Kustomer or Zendesk) and defining conditions using available fields.
Flexibility: Filters can be customized to meet the unique needs of an organization, allowing for precise data selection.
Inbox
The Inbox is a personalized workspace within Oversai where users receive and manage interactions or tasks that require attention. Each user or team can have a tailored inbox to suit their specific needs.
Purpose: The inbox serves as the central hub for managing tasks, evaluations, and other actions.
Customization: Inboxes can be customized for different roles, such as QA analysts, project managers, or tech support, ensuring that users receive relevant information.
Functionality: Users can view, evaluate, and take action on interactions directly from their inbox.
Routers
Routers are responsible for directing the filtered and monitored data to the appropriate users or teams for action. They define the workflow and ensure that tasks are assigned correctly.
Purpose: routers facilitate the distribution of tasks and interactions to the right, product, individuals or teams.
Configuration: Users can configure routers by selecting filters, defining action types (e.g., QA evaluation, AI process, etc).
Sampling: Routers allow for the definition of sampling sizes, enabling organizations to manage workload and focus on high-priority interactions.
Conclusion
Oversai's core concepts—Filters, Inbox, and Routers—work together to provide a flexible and efficient platform for managing quality assurance processes. By leveraging these components, organizations can tailor their QA and AI workflows to meet specific operational needs, ensuring that resources are focused on the most critical areas. This modular approach allows for strategic data management and action, enhancing overall operational efficiency.
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